There no refunds or returns for change of mind.
If there is an issue with your order, we won’t leave you hanging! If something has gone wrong, or your item wasn’t as you were expecting – we will do everything we can to make it right. Below are our policies on returns for each product. We honour a 14 day return policy on eligible products. We do our best to offer colour accurate photography of the artwork, but please be mindful that calibrations often vary between devices. If colour calibrations are of concern, we recommend viewing the item from multiple devices (desktop, iPhone, etc.)
To be eligible for a return, your item must be in the same condition that you received it.
All prints are made-to-order, especially for you. As such, I can’t do refunds or swaps on prints for change of mind, but I am open to working with you to make your experience as positive as possible. Our quality control and standards are quite strict and most cannot be re-sold upon return. Only if prints are unhandled and in their original packaging, will they be eligible for return. If returned prints are deemed unfit upon inspection for any reason, we reserve the right to deny a refund.
Originals (not eligible): All original purchases are final; and their is no return policy.
Your files will be available to download once payment is confirmed. I don’t accept returns, exchanges or cancellations on downloads. But please contact me if you have any problems with your order.
Returns are not available for items damaged unless damaged in transit in which case the artwork should not be signed for and Jess King immediately notified.
*packages may be delayed at this time due to the impacts of COVID-19.
*Please note that there are longer than usual delivery times in the Australia Post delivery network and delays may occur.
Unfortunately, we cannot offer express shipping. Australia Post is unable to guarantee express shipping due to the impact of Covid-19 and we have found that for international orders specifically, express shipping does not impact the timeframe in which you will receive the item.
If you need a change of address, we must be alerted within 24 hours of purchase in order to guarantee a redirect. We are unable to change the address once it has dispatched from our studio. Please contact us through the contact page as soon as possible.
Jess King is not responsible for undelivered packages based on incorrect shipping addresses given by the customer. Please ensure that you provide the complete and correct mailing addresses at the checkout.
Duties and taxes
The studio is operated in Brisbane, Australia and is not liable for import or export fees on any products purchased. This includes but is not limited to the commissioning of a custom piece, originals and merchandise.
Any applicable taxes and duties are not included in the checkout total. These are determined by the customs agency in the destination country. Some countries charge import taxes while others do not. The customs agency will notify the recipient either by mail, phone, or email to pay these charges, so that the shipment can continue to its destination.
It is the responsibility of the customer to pay any duties, value added tax or other similar charges. If you refuse to pay these additional amounts, your delivery will be returned to us. Provided that the product is in its original condition, we will refund you the cost of your purchase (minus the costs of shipping to your country).
Items are declared at purchase value for exporting and under no circumstance will documents be falsified.